Legal
Terms of Service
Effective date: November 9, 2026 · Deep Cognitive LLC
These Terms govern your use of dcAI Workflow OS. By registering or using the platform you agree to these Terms. If you do not agree, do not use the platform.
1. About dcAI
Deep Cognitive LLC ("dcAI", "we", "our", "us") operates the dcAI Workflow OS platform at deepcognitive.io and flows.deepcognitive.io — a voice-first, AI-powered workflow automation platform for businesses.
2. Eligibility
- You must be at least 16 years old to use the platform.
- You must have the legal authority to bind the organisation you represent.
- By registering you confirm you are authorised to connect any third-party platforms or APIs you integrate.
- The platform is not available where prohibited by applicable law.
3. Account Registration
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activity that occurs under your account.
- You must notify us immediately of any unauthorised use at sales@deepcognitive.io.
- We reserve the right to suspend accounts that violate these Terms.
4. Acceptable Use
You may use the platform only for lawful business automation purposes. You must not:
- Use the platform to violate any applicable law or regulation.
- Attempt to gain unauthorised access to any system, network, or data.
- Transmit malware, spam, or any harmful content through the platform.
- Reverse engineer, decompile, or attempt to extract source code from the platform.
- Resell, sublicense, or white-label the platform without a written agreement from dcAI.
- Use automated scripts or bots to access the platform in ways that exceed normal usage.
- Interfere with or disrupt the integrity or performance of the platform.
- Share personally identifiable information, patient data, financial account details, or legally privileged information through voice or AI features.
5. Voice and AI Features
- Voice features process speech in real-time using browser-based speech recognition and third-party AI services (Anthropic Claude, Google Cloud TTS). No audio is stored by dcAI.
- AI-generated workflow suggestions are provided for informational purposes. You are responsible for reviewing and validating all AI outputs before acting on them.
- Voice and AI features are not suitable for regulated personal data including protected health information (HIPAA), financial account data (FINRA/SEC), or attorney-client privileged communications.
- dcAI is not liable for decisions made based on AI-generated outputs.
6. Third-Party Integrations
- The platform enables connections to third-party services (Apollo, Instantly, ZeroBounce, HubSpot, Slack, Stripe, and others).
- You are responsible for compliance with the terms of service of any third-party platform you connect.
- dcAI is not liable for the actions, outages, or data handling of third-party services.
- You confirm you are authorised to connect any platforms you integrate with dcAI.
7. Plans, Billing and Payment
- Paid plans are billed monthly or annually as selected at checkout.
- All fees are non-refundable unless required by applicable law or stated otherwise in writing.
- We reserve the right to change pricing with 30 days' notice to registered users.
- Failure to pay may result in plan downgrade or account suspension.
- Taxes are your responsibility unless dcAI is required to collect them.
8. Intellectual Property
- dcAI Workflow OS, including its software, design, HiveMind AI patterns, and documentation, is owned by Deep Cognitive LLC and protected by intellectual property law.
- Your data, workflows, and content remain yours. You grant dcAI a limited licence to process your data solely to provide the service.
- Anonymised, aggregated workflow patterns contributed to HiveMind become part of dcAI's platform intelligence. These cannot be individually identified or reclaimed.
- You may not use dcAI's name, logo, or branding without prior written consent.
9. Confidentiality
Each party agrees to keep confidential any non-public information of the other party disclosed in connection with the platform. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
10. Data Processing
Our handling of your personal data is governed by our Privacy Policy, which forms part of these Terms. Enterprise customers requiring a formal Data Processing Agreement (DPA) under GDPR Article 28 should contact sales@deepcognitive.io.
11. Disclaimer of Warranties
The platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or completely secure.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Deep Cognitive LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of the platform, even if advised of the possibility of such damages.
Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to dcAI in the three months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Deep Cognitive LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.
14. Termination
- You may terminate your account at any time by contacting sales@deepcognitive.io.
- We may suspend or terminate your account immediately for violation of these Terms, non-payment, or conduct harmful to the platform or other users.
- Upon termination, your right to use the platform ceases immediately. Your data will be deleted within 90 days per our Privacy Policy.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved by binding arbitration in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.
16. Changes to These Terms
We may update these Terms as the platform evolves. Material changes will be communicated via email to registered users at least 14 days before taking effect. Continued use of the platform after changes constitutes acceptance of the updated Terms.
17. Contact
For questions about these Terms:
These Terms were last reviewed on November 9, 2026. Also see our Privacy Policy.